The Importance of Using Face to Face Communication Technology Amid a Pandemic

This week, I realized the importance of using face to face communication technology amid a pandemic. While many are ignoring the need to socially distance due to Covid-19, those that are self-isolating often face other consequences. But loneliness, sadness, and perhaps even early stages of depression can be combatted with the use of face to face communication technology.

Most weeks I stay busy, very busy, and the work keeps the negative feelings at bay. But every so often a down day occurs. Usually this helpless feeling is triggered by an event. This latest occurrence was triggered by an octogenarian in the family having a rough day as well.

I am limiting my travel because of the virus. This impacts those I usually travel to see. Even though I make numerous phone calls, the face to face aspect is missing. One of the older family members does not own a cell phone and the other has an Apple while I have an Android.

But in recent weeks I was able to use VoIP (Voice over Internet Protocol) with great success. In the first instance, a third family member, also an Android user, facilitated the conversation/video chat. But I am most excited about the second use of face to face communication technology.

Zoom

Earlier in the month I bought a license for Zoom so one of the organizations I am involved with could offer a hybrid meeting experience. We are (or possibly were since the caseload of Covid-19 has exploded in our county over the last week) meeting in person at a local restaurant. But some members choosing to self-isolate were missing out. Even though Zoom offers a limited amount of time for free, the purchased plan is ideal for longer connections.

Millennials may not relate to just how hard it is for someone in their eighties to download an app to a computer. But the process is indeed difficult for a brain not wired from a young age on today’s technologies. So, I was quite excited that my Dad succeeded in downloading Zoom this week.

Face to Face Communication Technology

I did have to coach him through the installation via phone. It took the better part of an hour. First, you have the download and then the install. But, the complexity does not end there. The next step is the interface. For a full ten minutes, I could see him but he couldn’t see me.

After talking him through the steps, he finally allowed the computer to use the audio and access the incoming video. The look on his face when he could finally see mine was priceless. The ensuing conversation via VoIP boosted both our spirits.

As big believers in practice makes perfect, we are going to connect via Zoom again this morning. Once he gets comfortable with the process, we will extend the invitation out to other family members. I realize many have been doing this for months. But not everyone is an early adaptor.

If you are self-isolating I urge you to consider face to face communication technology. Zoom is just one of many VoIP’s available. Disney showcased this technology in one of their “rides” back in the 20th Century. I am glad it is a household reality in 2020.

This photo was taken earlier in the year on our first excursion after lockdown. For more photos from the Vail Valley trip click here.

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